Refund Policy

Two products carry our 7-day money-back guarantee:

• BCG VIP — $159 Lifetime. 20 BCG-style chatbot cases plus all future BCG cases we add.
• Case Library Lifetime — $250. Unlimited access to the full case library plus AI Sim simulator.

If you're not satisfied within 7 calendar days of purchase, email us and we'll process a full refund to the original payment method. The 7-day clock starts at purchase confirmation, not at first login.

We refund Lifetime purchases within the 7-day window even if you've used the product. Browsed cases? Ran an AI Sim session? Listened to your audio replay? That's fine — the bar is goodwill, not gatekeeping.

Our reasoning: if CaseDrill didn't click for you in the first week, fighting you over $159 or $250 isn't worth the bad taste it leaves. Refund issued, account closed, both sides walk away clean.

The exception: bulk-download patterns or evidence the account was created to harvest content for resale will trigger a decline + suspension under our acceptable use policy.

The following purchases are non-refundable:

• Case Library Saving — $59/month. Cancel anytime to stop the next renewal. The current month is yours regardless.
• BCG Basic — $99/year. 10 BCG cases over a full year. The yearly price assumes commitment — if you want try-before-buy, the AI Sim demo and Lifetime 7-day window are both better fits.
• Bain modules — $20 each. Bain Verbal, Numerical, Deductive, Inductive — single-payment access to a finite test bank. Once granted, the access can't be un-given.
• Bain Comprehensive — $99. All four Bain modules bundled. Same logic as the per-module SKUs.

Why no refunds here? Digital delivery is irreversible — we can't unship an answer key. The Lifetime 7-day window exists precisely so you can de-risk a higher-ticket purchase; the lower-ticket ones don't carry the same buyer's- remorse risk.

1. Email support@casedrill.com from the same email you used at checkout. Mismatched email addresses slow us down — please match exactly.
2. Include your order number (in your purchase confirmation email — looks like DS-YYYYMMDD-XXXX) or the last 4 digits of the card used.
3. One sentence on what didn't work for you is helpful but not required. We're not going to argue with you — the feedback just makes us better.
4. We process the refund within 2 business days. PayPal then takes 3-10 business days to credit your card or bank — that's on their side, not ours.

If you file a chargeback or dispute through your card issuer or PayPal instead of emailing us first, we follow the dispute outcome. PayPal (and your card issuer) arbitrate; we don't override. (Stripe was retired 2026-04-25 — historical Stripe disputes are handled in the Stripe Dashboard.)

• If the dispute is won by you (the customer), the refund is automatic and we revoke access.
• If the dispute is won by us (the merchant), no refund is issued and access remains.

Practical note: emailing us is faster, costs you nothing, and avoids the dispute process flagging your card. We process the vast majority of refund requests within 24 hours of the email landing.

A few specific situations worth calling out:

• Duplicate purchases. If you accidentally bought the same product twice (e.g. clicked checkout, didn't see the confirmation, bought again), we refund the duplicate immediately regardless of the 7-day window.
• Failed delivery. If our system charged you but never granted access, you don't need to invoke the refund policy — just email us and we'll either fix the delivery or refund. Standard customer service.
• Subscription billing error. If we double-charged a subscription cycle or charged after a successful cancel, full refund of the erroneous charge is automatic — again, no 7-day clock applies.
• Family / friend purchase mistake. Lifetime purchases made by mistake (wrong account, gifted to wrong person) are refunded within the 7-day window with no pushback.